Terms and Conditions

These Terms and Conditions govern your use of the Sky Lumen Stage website and the entertainment programs we deliver. By using this website, sending us a brief, or booking a program, you accept these Terms in full. If you do not accept them, please do not book a program with us.

1. Who we are

Sky Lumen Stage is an entertainment company based in Waterloo, Iowa. We write, coordinate, and run interactive entertainment programs, creative performances, audience engagement activities, and entertainment content plans. In these Terms, "we", "us", and "our" mean Sky Lumen Stage. "You" means the person or organisation booking a program, and "participants" means the people who take part in it.

2. What our services are, and are not

Everything we deliver is entertainment and creative in nature. Our programs exist to entertain an audience and to get people taking part.

We do not provide, arrange, or manage any of the following, and no booking with us includes them:

• gambling in any form, including betting, wagering, and games of chance played for money;
• games or contests played for prizes or winnings;
• ticket resale;
• talent representation or booking agency services;
• broadcasting or rights-managed distribution of content;
• management of regulated entertainment activities of any kind.

If a request would require any of the above, we will say so before a booking is made, and we will decline the work.

Our programs are not professional advice. They are not training, therapy, counselling, medical, legal, or financial services, and they must not be relied on as any of those things.

3. Who can book

To book a program you must be at least eighteen years old, or the age of majority where you live, and be able to enter into a binding contract. If you are booking on behalf of an organisation, you confirm that you are authorised to do so and that the organisation accepts these Terms.

4. Enquiries and quotations

The prices published on our website are starting rates per program. They are not quotations. A quotation is the price we give you in writing once we know the audience size, the length of the session, the format, and how much scripting the program needs.

A written quotation is valid for thirty days from the date we send it, unless it says otherwise. If you accept it after that period, we may requote.

5. Booking and confirmation

A booking is made when you accept a written quotation and we confirm the date in writing. Until we confirm the date, it is not held for you, and we may accept another booking for the same slot.

The confirmation states the program, the date and time, the length, the platform, the price, and anything you need to provide. If something in the confirmation is wrong, tell us straight away and we will correct it.

6. What the price includes

Unless the confirmation says otherwise, the price of a program covers the brief, the written script and rundown, one rehearsal, and the live delivery of the session by our host. It also covers reasonable revisions to the script before the rehearsal.

The price does not cover platform licence fees you already pay for, equipment we do not supply, translation, or work outside the agreed scope. Where extra work is needed, we will quote for it before doing it.

7. Payment

Payment terms are stated in the confirmation. Unless we agree otherwise in writing, a deposit is payable to hold the date and the balance is payable before the session runs. We may decline to run a session where the balance has not been paid.

All prices are stated in United States dollars and exclude any applicable taxes unless expressly stated otherwise.

8. Changing a booking

If you need to move a date, tell us as soon as you can. We will move the booking where our schedule allows. Where a change means significantly more work, or falls close to the session date, we may need to requote. Cancellation and rescheduling are covered in full in our Refund and Cancellation Policy.

9. What you need to provide

A live interactive program depends on things only you control. You are responsible for:

• giving us accurate information about the audience, including its size and any accessibility needs;
• inviting participants and sending them the joining details;
• the platform account and licence, where the session runs on a platform you already use;
• a working internet connection at your end and, where relevant, a room, screen, and sound system that work;
• making sure participants know the session may be recorded, where a recording has been agreed.

If a session cannot run, or runs badly, because of something in this list, that is not a failure on our side and the fee remains payable.

10. Participants

Participants take part on the terms set out in our Event Participation Terms and our Participant Code of Conduct. You are responsible for making those documents available to the people you invite.

Our host may remove a participant from a session where their behaviour breaks the Code of Conduct. Where a session has to be stopped because of participant behaviour, the fee remains payable.

11. Platforms and technology

Programs are delivered on third-party platforms such as video conferencing services. We do not own or control those platforms and we are not responsible for their availability, their performance, or changes they make. Where a platform fails on the day, we will offer to reschedule at no extra fee, and that is the full extent of our responsibility for a platform failure.

12. Recordings

A session is recorded only where it has been agreed in writing. Where a recording is agreed, you are responsible for telling participants before the session starts. We hand over the recording after the session and delete our own copy within a reasonable period unless you ask us to keep it.

13. Scripts and materials

We own the copyright in the scripts, rundowns, questions, formats, and other materials we create, including material written specifically for your program.

When you have paid in full, we grant you a perpetual, non-exclusive licence to use those materials for your own internal purposes, including running the same program again yourself. You may not resell them, license them to a third party, or present them as your own work for commercial gain.

The Sky Lumen Stage name and brand remain ours.

14. Your content

Where you give us content to use in a program, such as your logo, your questions, images, or information about your organisation, you confirm that you have the right to give it to us and that using it will not infringe anyone else rights. You grant us the licence we need to use it for the purpose of delivering your program.

15. Confidentiality

Each of us may learn things about the other that are not public. Neither of us will disclose the other confidential information except where it is needed to deliver the program, where the law requires it, or where the information is already public through no fault of ours.

16. Use of this website

You may use this website to learn about our programs and to contact us. You must not attempt to gain unauthorised access to it, interfere with its operation, introduce malicious code, or scrape it in bulk.

17. Availability of the website

We aim to keep the website available but do not guarantee uninterrupted access. We may suspend or withdraw all or part of it for business or operational reasons, including maintenance.

18. Disclaimer

The website and its content are provided as they are. To the fullest extent permitted by law, we exclude warranties, conditions, and representations that are not expressly stated in these Terms.

Entertainment is a matter of taste. We do not promise that every participant will enjoy every segment, and we do not promise any particular business outcome, morale improvement, or level of engagement. Our Online Entertainment Services Disclaimer explains this in full.

19. Limitation of liability

To the fullest extent permitted by law, our total liability in connection with a program is limited to the fee you paid for that program. We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

20. Indemnity

You agree to indemnify us against claims, losses, and reasonable costs arising from your breach of these Terms, from content you gave us to use, or from the behaviour of participants you invited.

21. Events outside our control

Neither of us is liable for a failure to perform caused by something outside our reasonable control, including power failure, internet outage, platform failure, severe weather, illness, or government action. Where such an event stops a session from running, we will reschedule it at no extra fee, or refund it if a reschedule is not possible.

22. Governing law

These Terms and any dispute arising from them are governed by the laws of the State of Iowa and the applicable federal laws of the United States, without regard to conflict of law principles. The courts located in the State of Iowa have jurisdiction.

23. If something goes wrong

Tell us first, through the contact section of our website. Describe what happened and what you would like us to do about it. Most problems with a program are fixed quickly once we know about them, and we would rather fix a booking than argue about it.

24. Changes to these Terms

We may update these Terms to reflect changes in our services or in the law. The version published when you book is the version that applies to that booking. The date at the top of this page shows when the Terms were last updated.

25. General

If any part of these Terms is found to be unenforceable, the rest remains in force. A delay in enforcing a right is not a waiver of it. You may not transfer your rights under these Terms without our written consent. These Terms, together with the confirmation and the policies referred to in them, form the entire agreement between us.