Contact Us

This page explains how to reach Sky Lumen Stage, when to expect a reply, and what to include so that we can help you the first time. Our email address, postal address, and telephone number are published in the Contact section on the home page of this website.

1. When we are available

We answer messages on business days, Monday through Friday, excluding public holidays. Messages that arrive on a weekend or a holiday are answered on the next business day.

During a live session our host is on air and cannot answer email. If something goes wrong during a session that is already running, the organiser should message the host through the platform.

2. How quickly we reply

We aim to reply to every message within one business day. A complex brief may take longer to quote, but we will still acknowledge it, and we will not leave you wondering whether it arrived.

3. What to include when you send a brief

You will get a faster and more useful answer if you tell us:

• the date, or the range of dates you are considering;
• how many people will take part;
• how long you want the session to run;
• who the audience is, including whether it includes minors;
• what you want people to walk away with;
• the platform you already use, if you have one;
• any accessibility needs in the group.

If you do not know some of these yet, say so. We can work with an incomplete brief. We cannot work with a wrong one.

4. Questions about our programs

Ask us what a program involves, how long it takes to prepare, what the script covers, or whether a format will work for your group. If we think a format is wrong for your audience, we will say so before you pay for it.

5. Prices and quotations

The prices on our website are starting rates per program. A quotation is the price we give you in writing once we know the audience size, the session length, and the scripting involved. Ask for one and you will get a figure, not a range.

6. Changing or cancelling a booking

Write to us as early as you can. Moving a date usually costs less than cancelling it. Our Refund and Cancellation Policy sets out the notice periods and what is refunded in each case.

7. If you are a participant rather than an organiser

Your joining details come from the organiser and not from us. For questions about the session itself, contact the organiser. For anything about our Code of Conduct, or to report something that happened in a session, write to us directly and we will handle it.

8. Accessibility

Tell us about accessibility needs at the enquiry stage, before the program is written. Our Accessibility Statement explains what we aim for and where our limits are.

9. Privacy requests

To ask what personal information we hold about you, to correct it, or to have it deleted, write to us and say what you would like us to do. Our Privacy Policy explains the rights available and how we verify a request before acting on it.

10. Complaints

Tell us what happened and what you would like us to do about it. We will look at the script, the rehearsal notes, and the recording where one exists. We would rather hear a complaint and fix a program than lose a client over something that could have been solved in one message.

11. Where we are

We are based in Waterloo, Iowa. Programs are delivered online, so there is no venue to visit.