Privacy Policy

This Privacy Policy explains what personal information Sky Lumen Stage collects, why we collect it, how we use and protect it, and the choices you have. It covers our website, the briefs and enquiries you send us, and the entertainment programs we run.

1. Who is responsible

Sky Lumen Stage, an entertainment company based in Waterloo, Iowa, is the business responsible for the personal information described in this policy. To reach us about privacy, write to us through the contact section of our website.

2. Information you give us

You give us information directly when you send a brief, ask a question, or book a program. Depending on what you do, that can include your name, your email address, your telephone number, the organisation you work for, the contents of your brief, the date and audience for your event, and anything else you choose to write to us.

You do not have to give us information, but if you do not provide what a booking needs, we cannot deliver the program.

3. Information about participants

To run a session we usually need the joining details of the people taking part, and sometimes their names so the host can address them. Where you give us participant information, you are responsible for having the right to share it and for telling participants that you have done so.

We use participant information only to run the session you booked. We do not add participants to a marketing list, and we do not use their information for anything else.

4. Information collected automatically

When you visit the website, some information is collected automatically by our hosting platform and by the security and analytics tools we use. This can include your IP address, device and browser type, the pages you view, and the time of your visit. It is used to keep the site working, to protect it against abuse, and to understand which pages people actually use.

5. Recordings

A session is recorded only where it has been agreed in writing with the organiser. A recording can contain participants faces, voices, names, and anything they type into a chat. Where a session is recorded, the organiser is responsible for telling participants beforehand. We hand the recording to the organiser after the session and delete our copy within a reasonable period unless asked to keep it.

6. Cookies

We use cookies and similar technologies. Our Cookie Policy explains what they are, which categories we use, and how to control them from your browser.

7. How we use information

We use personal information to:

• answer your enquiry and prepare a quotation;
• book, plan, script, rehearse, and deliver your program;
• take payment and issue refunds;
• send service messages about a booking you have made;
• handle rescheduling, cancellations, and complaints;
• keep accounting and tax records as the law requires;
• protect the website and our business against fraud and abuse;
• improve our programs and our service;
• send marketing messages where you have asked to receive them.

We do not sell personal information, and we do not share it with third parties for their own marketing.

8. Who we share information with

We share personal information only with the service providers we need in order to operate, and only with what they need to do their job. Those categories include our website host and ecommerce platform, video conferencing and event platforms, payment processors, email and customer support providers, analytics providers, and professional advisers such as accountants.

We may also disclose information where the law requires it, where we must protect our rights or the safety of others, or where our business is reorganised or transferred.

9. How long we keep information

We keep personal information only as long as it is needed for the purpose it was collected for. Booking and payment records are kept for the period required by tax and accounting law. Correspondence is kept for as long as it is useful for support and record-keeping. Recordings are handled as described above. Marketing contact details are kept until you unsubscribe.

10. Security

We use appropriate technical and organisational measures to protect personal information, including encryption in transit, access controls, and restricted staff access. No system can be guaranteed completely secure, and we cannot promise that information sent over the internet is entirely free from risk. If a breach affects your rights, we will notify you and the relevant authorities as required by law.

11. Your privacy rights

Depending on where you live, you may have the right to:

• ask what personal information we hold about you and receive a copy;
• ask us to correct information that is wrong or incomplete;
• ask us to delete personal information we no longer need;
• object to or restrict certain processing;
• ask us to provide your information in a portable format;
• opt out of marketing at any time;
• appeal a decision we make about a privacy request.

To exercise a right, write to us through the contact section of our website. We will verify your identity before acting, respond within the time the law allows, and will not treat you differently for making a request.

12. United States state privacy laws

Residents of states with comprehensive privacy laws have rights of access, correction, deletion, and portability, and the right to opt out of the sale of personal data and of targeted advertising. We do not sell personal data and we do not use it for targeted advertising. If you wish to exercise a right, tell us which state you are writing from.

13. Marketing

We send marketing messages only to people who have asked for them. Every marketing email includes a way to unsubscribe. Service messages about a booking you have made are not marketing and are sent regardless.

14. Children

Our website and our booking process are intended for adults. We do not knowingly collect personal information from children under the age of thirteen through this website.

Where a program is run for an audience that includes minors, the organiser is responsible for obtaining any consent required and for supervising the participants. This is set out in our Event Participation Terms.

15. Visitors outside the United States

We operate from the United States. If you contact us or book from outside the United States, your information will be transferred to and processed in the United States, where data protection law may differ from the law where you live.

16. Third-party websites and platforms

Our website and our programs rely on services we do not control, including video conferencing platforms. This policy does not apply to them. Read their privacy notices before giving them personal information.

17. Changes to this policy

We may update this policy to reflect changes in our practices or in the law. The date at the top of this page shows when it was last updated.