Accessibility Statement

Sky Lumen Stage wants people to be able to take part in our programs and to use this website, including people who use assistive technology. This statement sets out what we aim for, what we know is not there yet, and how to tell us when we get it wrong.

1. Our aim

We aim to meet the Web Content Accessibility Guidelines version 2.1 at level AA for this website, and to run programs that a participant using assistive technology can genuinely take part in rather than simply watch.

This is a statement of intent, not a certificate of compliance. We have not been independently audited, and we would rather say that plainly than imply a level of assurance we do not have.

2. What we aim for on this website

• Text and background colours that meet the contrast levels in the guidelines.
• Full operation with a keyboard alone, with the focused element clearly visible.
• Headings in a logical order, so a screen reader can move through a page by structure.
• Accessible names on interactive controls, and controls that announce whether they are open or closed.
• Reduced motion for anyone whose system asks for it.
• Readable layout at 200 percent zoom and on a narrow screen, without content being lost.

Where the site does not yet meet one of these, we treat it as a defect and fix it, rather than as a limitation to be explained away.

3. What we do in a program

• We ask about accessibility needs in the brief, before the program is written, not after.
• Where a participant needs captions, we run the session on a platform that supports live captioning and check it during the rehearsal.
• Our hosts describe aloud what is on screen rather than relying on people seeing it.
• Where a game depends on speed, we adapt it so that a participant who needs more time is not simply dropped from the round.
• Scripts and questions can be provided in advance to a participant who needs to read ahead.
• Written materials are provided in plain text on request, not only as a designed document.

4. Known limitations

We are honest about the gaps:

• We deliver programs on third-party video platforms. Their accessibility is theirs, not ours, and it varies. We will tell you which platform we plan to use so you can check it against your needs.
• Live captioning on those platforms is automated and is not always accurate, particularly with names and specialist words.
• A recording is only as accessible as the platform that produced it. If you need a corrected transcript, ask us and we will quote for producing one.
• Some fast-paced game formats are difficult to make fully equivalent for every participant. Where that is the case, we will tell you before you book, not after.

5. Telling us about a problem

If you cannot use part of this website, or you hit a barrier in a program, write to us through the contact section of our website. Tell us what you were trying to do, what happened, and the assistive technology you were using if that is relevant.

We aim to reply within one business day and to tell you honestly whether we can fix it, how, and by when.

6. If you need something before you book

Ask before you book, not after. If a requirement is something we cannot meet, we would rather tell you at the enquiry stage than take a booking and disappoint a participant on the day.

7. Changes to this statement

We review this statement when the website changes and when we change how programs are run. The date at the top of this page shows when it was last updated.