Event Participation Terms

These Event Participation Terms apply to everyone who takes part in a Sky Lumen Stage program. If you have been invited to a session by an organiser, these are the terms you take part under. The organiser who booked the program is separately bound by our Terms and Conditions.

1. Who these terms are for

In these terms, "participant" means anyone who joins a session, whether they play along, watch, or present. "Organiser" means the person or organisation that booked the program.

2. Joining a session

Joining details are issued by the organiser, not by us. They are for you and should not be forwarded. We may remove anyone from a session who is not on the participant list the organiser gave us.

3. Age

Where a program is run for an audience that includes people under eighteen, the organiser is responsible for obtaining any consent required from a parent or guardian and for making sure the group is properly supervised. We write the content for the audience described in the brief and rely on the organiser to describe it accurately.

4. What a session is

A session is entertainment. It is not training, therapy, counselling, or advice of any kind, and nothing in it should be relied on as such. Our Online Entertainment Services Disclaimer explains this in full.

5. Technical requirements

A session runs on a third-party platform. To take part you will usually need a device with a working camera and microphone, a stable internet connection, and the platform application or a supported browser. The organiser will tell you what is needed. We cannot resolve technical problems on your own device during a live session.

6. Behaviour

Everyone taking part agrees to follow our Participant Code of Conduct. In short: take part, be decent to the people you are playing with, and do not disrupt the session for everyone else. Our host may mute or remove a participant who breaks the Code, and may stop a session that cannot continue safely or reasonably.

7. Recording

A session is recorded only where the organiser has agreed to it in writing with us. Where a session is recorded, the organiser is responsible for telling participants before it starts. If you do not want to appear in a recording, tell the organiser before the session; you can usually take part with your camera off.

Participants must not make their own recordings of a session, or take screenshots of other participants, without the permission of the organiser and of the people who appear.

8. Chat and submissions

Anything you type into a chat, submit as an answer, or say on a microphone can be seen or heard by other participants and, where a session is recorded, will form part of the recording. Do not share personal information, confidential information, or anything you would not want the group to see.

9. Content of a session

Programs are written for the audience described by the organiser. If a segment includes a subject you would rather not take part in, you can sit that segment out. Taking part is voluntary throughout.

10. Prizes

Our games and quizzes are played for entertainment. Where the organiser chooses to award a prize, the prize is entirely a matter between the organiser and the participants. We do not provide, fund, promote, or administer prizes, and we are not responsible for them.

11. Accessibility

Tell the organiser before the session if you need accessibility support and they will pass it on to us. We will do what we reasonably can, and we will say honestly if something is beyond what we can provide. Our Accessibility Statement sets out what we aim for and where our limits are.

12. Personal information

We use participant information only to run the session. Our Privacy Policy explains what we collect, how long we keep it, and the rights you have.

13. Removal from a session

Our host may remove a participant who breaks the Code of Conduct, disrupts the session repeatedly, or behaves in a way that is unsafe for others. Removal does not entitle anyone to a refund, and refunds in any case are a matter between us and the organiser.

14. Changes to these terms

We may update these terms from time to time. The version published on the date of your session is the version that applies to it.